HiFiler Privacy Policy

1. Who We Are

HiFiler is a digital financial document management service operated by Seer And Safari (Pty) Ltd, a company registered in South Africa under registration number 2026/688518/07.

Website: www.hifiler.com

Privacy enquiries: support@hifiler.com

Registered business address: Please contact support@hifiler.com

We take the privacy and security of personal and financial information seriously. This policy explains how we collect, use, store, share and protect information when you use HiFiler.

2. Information We Collect

Depending on the features you use, we may process:

• Account information: Your name, email address, account credentials and preferences.
• Financial records: Bank statements, transaction information, bill details and payment records you choose to enter or upload.
• Insurance and warranty information: Policy details, receipts, product information, coverage details and expiry dates.
• Uploaded documents: Documents you submit for extraction, organisation or optional storage.
• Subscription information: Membership plans, billing status, transaction references and payment history.
• Technical information: Device information, essential cookies, login activity and security-related records where collected.

You control which personal documents and records you submit.

HiFiler does not require a direct connection to your bank account.

3. How We Use Information

We process information to:

• Create and manage your HiFiler account.
• Organise financial documents and records.
• Extract information from uploaded documents when you use supported processing features.
• Provide warranties, insurance and payment reminders where enabled.
• Generate reports and supporting document exports.
• Administer subscriptions and verify payments.
• Provide customer support.
• Protect the service against unauthorised access, misuse and fraud.
• Meet applicable legal and regulatory obligations.

We process personal information on applicable lawful grounds, including providing requested services, complying with legal obligations and obtaining consent where required.

4. AI-Assisted Document Processing

Certain HiFiler features use artificial intelligence to extract or organise information from documents.

When you choose to use an AI-powered feature, relevant document content may be securely transmitted to an external AI processing provider.

AI-generated information may contain errors or omissions. Users should review extracted information before relying on it.

5. Document Storage and Security

HiFiler uses technical and organisational measures intended to protect information from unauthorised access, alteration, disclosure and loss.

Financial records may be stored within the application to provide its document organisation features.

Storage of original uploaded documents is an optional feature where supported and enabled. Original-document retention should not be assumed unless the application confirms that the document has been saved.

Users should maintain independent copies of important financial and legal documents.

No internet-based service can guarantee absolute security.

6. Third-Party Service Providers

We may use trusted service providers for:

• Website and application hosting.
• Payment processing.
• AI-powered document extraction.
• Email delivery and customer communications.
• Technical support, backups and security.

These providers process information only for legitimate operational purposes and subject to applicable agreements and data protection requirements.

Payment transactions may be handled by payment providers such as Paystack and/or Payfast once enabled.

7. International Data Transfers

Some technology service providers may process information outside South Africa.

Where cross-border processing occurs, we will take steps required under applicable data protection law to ensure lawful transfers and appropriate safeguards.

8. How Long We Keep Information

We retain information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and maintain appropriate records.

Account and document deletion requests may be submitted to support@hifiler.com.

Some information may need to be retained for legal, security or accounting purposes. Information in backups may remain temporarily until normal backup-retention cycles expire.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of eligible information.
• Object to certain processing activities.
• Withdraw consent where consent is the basis for processing.

Contact support@hifiler.com to exercise these rights.

You may also raise concerns with the Information Regulator of South Africa at www.inforegulator.org.za.

10. Cookies

HiFiler may use essential cookies and similar technologies for authentication, security, user preferences and application functionality.

Where non-essential analytics or marketing technologies are used, relevant information and consent controls will be provided as required by law.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, operational or product changes.

The updated version will be published on our website with a revised effective date. Where necessary, users will receive additional notification.

12. Contact

HiFiler — Seer And Safari (Pty) Ltd

Company registration: 2026/688518/07

Email: support@hifiler.com

Website: www.hifiler.com